Privacy & Security

Heavenly Perfumes recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web site, subscribers to and users of our services and purchasers of our products/services.

We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) in relation to the handling of personal information.

Personal Information
We only collect personal information about you if it is

• Necessary to supply you with what you request or give you the access you need — for example, if you want to:
  • Subscribe to our online service
  • Respond to one of our promotional offers;
  • Share your experiences regarding our products or services.
• Necessary to the research, planning, product development and marketing requirements of Heavenly Perfumes — for example, to communicate promotional offers.
• Necessary to protect the rights or property of Heavenly Perfumes, any Heavenly Perfumes customer or any member of the public.
• Necessary to lessen a serious threat to a person’s health or safety.
• Required by law.

We will only collect information by lawful and fair means and we will take steps to ensure that the information we collect does not intrude to an unreasonable extent on your personal affairs.

• Who we are and how to contact us;
• What information we need and why we’re collecting it;
• How you can get access to the personal information you give us if you want to check or change it;
• Any law that requires us to collect it; and
• The main consequences (if any) if all or part of the information is not provided;

We will usually collect personal information directly from you.

Use of Information
We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.

We use your information to provide our services to you, to fulfil administrative functions associated with these services, to enter into contracts with you and for marketing and client relationship purposes.

Use by Third Parties
Heavenly Perfumes will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you, unless we are required to by law. 

Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.

Heavenly Perfumes may use personally identifiable information in aggregate form to improve our goods and services including our web site and make it more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by Heavenly Perfumes as a summary report for marketing, advertising or research purposes.

Security
Heavenly Perfumes strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised use or disclosure.

Heavenly Perfumes utilises secure server software (SSL) that is the industry standard and is among the best software available for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, address and email address, so that it cannot be read as the information travels over the Internet.

However, whilst Heavenly Perfumes maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why.

To request access, please contact us on fragrances@heavenlyperfumes.com.au.

Cookies
Cookies are data that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies can facilitate a user's ongoing access to and use of a site. They allow us to track usage patterns and to compile data that can help us improve our content. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with features such as registered services.

Online Links to Third Party and Co-Branded Sites
Heavenly Perfumes may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.

Heavenly Perfumes is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by Heavenly Perfumes of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.

What else you should know about privacy on the Internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

For further information
Please contact us to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy.

fragrances@heavenlyperfumes.com.au
Tel: 08 9296 9999
Fax: 08 9467 9178